Services-on-demand allow customers to consume a service immediately, anywhere and anytime. These services can include IT, mobility, parcel collection and delivery, and workforce provision, among others. The growth of on-demand services has been driven by technological developments and changing customer requirements: customers have grown to expect instant gratification, thanks to companies like Netflix and Amazon.
192 of the UK’s active high-growth companies operate in the services-on-demand sector, which is becoming increasingly appealing to investors, due to the meteoric growth in demand during the COVID-19 pandemic. The public, in particular, are enamoured with the sector; crowdfunder Seedrs is the sector’s top funder, backing 37 deals from 2011 to 2021, whilst rival Crowdcube takes second place with 29 deals in the last decade. Index Ventures is the top venture capital investor, backing at least 13 deals in the sector.
It shouldn’t come as much of a surprise that all three of the sector’s top companies are in the on-demand grocery business, with the pandemic prompting huge demand for takeout and online grocery shopping. Dominating the sector is unicorn business Gousto, which has raised £271m to date. Founded in 2012, Gousto operates a meal kit delivery service, allowing customers to choose from over 60 recipes, including vegan and gluten-free options. Gousto will deliver correctly measured, fresh ingredients, along with an easy-to-follow recipe.
Not far behind Gousto is Zapp (which has raised £181m) and HungryPanda (which has raised £161m). Zapp delivers food and drink essentials, household products, and over-the-counter medicines, 24/7. Founded in 2020, the London-based startup company uses all electric vehicles and bikes to deliver items within 20 minutes, fulfilling impulse purchases and urgent needs.
Meanwhile, HungryPanda, which operates in nine countries including the UK and the US, feeds the demand for authentic Chinese food. It delivers food from both Chinese restaurants and supermarkets, and is currently the largest overseas Chinese food delivery company. Aimed at Chinese communities abroad, the app has a Mandarin interface for easy use.
Edtech
Edtech, or education technology, is the second fastest-growing startup sector in the UK. Edtech introduces tech tools into the classroom (or home) to create a more engaging learning experience. Edtech can help make education more accessible by opening up world-class academic resources to people around the globe, and making them available 24/7.
Again, the impact of Coronavirus encouraged the growth of the edtech sector, with teachers needing to find digital-first ways to educate students. 552 of the UK’s active high-growth companies operate in the edtech sector, the highest of all the industries in this list.
UK edtech companies secured 70 funding rounds in 2021, a 68% increase from 44 in 2020. Between 2011 to 2021, Scottish Enterprise has been responsible for the most deals, participating in 39 known rounds. Seedrs and Crowdcube are, again, high on the list of the decade’s investors, making 32 and 29 deals, respectively.